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Baggage Policy
PLAY operate a standard baggage policy that has size and weight requirements.
Carry-on Baggage
Passengers will receive a personal item that must fit within 42cm x 32cm x 25cm (17" x 13" x 10") and a maximum dimension of 10kg (22 lbs).
Travellers can also add a carry-on baggage with a fee that doesn't exceed a maximum dimension of 56cm x 45cm x 25cm (22" x 18" x 10") and lighter than 12kg (26 lbs).
Any items onboard must fit within the overhead lockers and under the seat. Otherwise, the item must be transported as checked baggage.
Checked Baggage
Checked baggage isn't included in the fare but passengers can buy excess baggage as long as it's not heavier than 20kg (44lbs) and not larger than 158cm (62") in the sum of three dimensions.
No individual baggage can exceed 32kg.
At Alternative Airlines, we recommend travellers book their excess baggage during the initial booking process as it's often more expensive to purchase at the airport. Please contact our customer service team if you've already booked with us. Otherwise, follow our guide on how to book excess baggage.
Cabin Classes
PLAY only offers all-economy aircraft with seats 3x3 across the cabin. Passengers don't receive any additional benefits included with their ticket and must purchase these if required. A complimentary meal service or checked baggage is not offered free of charge.
Check-In
PLAY has different check-in opening and closing times depending on your method of check-in.
Online Check-in
Online check-in opens 24 hours before and close one hour before the scheduled departure time.
It's straightforward and simple to do via the PLAY airline website and it should only take a few minutes to complete.
Once online check-in is completed, passengers will obtain their boarding passes and it can be used to scan it at the boarding gates and check-in kiosks at the airport.
Airport Check-in
Passengers must check-in online and print the bag tags at the airport, using the self-service kiosks provided. Once the bags have been tagged, simply drop them off at the baggage drop counters. Once that's done, proceed to airport security.
Please be online for the flight. Any passengers late for check-in or boarding will lose their ticket. At Alternative Airlines, we recommend passengers to arrive at the airport two hours before departure and should report to the check-in counters as soon as they arrive.
Frequent Flyer Programme
PLAY doesn't currently offer a frequent flyer program, however, they have MyPLAY accounts for you to become a member of to help manage your bookings. There is potential for a frequent flyer program to be integrated into this account platform, however, PLAY hasn't announced any plan for this.
Airline Alliance
PLAY hasn't announced if they will be joining an airline alliance but they aren't expected to.
In-Flight Entertainment
The airline doesn't offer any inflight entertainment or Wifi onboard. It is strongly recommended that you bring something to keep you from being bored during the flight.
Food & Drink
Food and Beverages are provided during the flight, however, these are not free and must be purchased. You are able to purchase a range of soft drinks, alcoholic beverages as well as snacks and sandwiches from the cabin crew, consult the PLAY menu at your seat for more details.
Destinations that PLAY flies to
As of December 2021, PLAY already operates to multiple destinations from its base, Reykjavik Airport (KEF). The airline also has plans to begin services to a wide range of further European cities in the first half of 2022.
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