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Baggage Allowance
Checked Baggage
The amount of free checked baggage varied depending on the route, booking class, loyalty program status etc, and would be confirmed during the booking process, when it would also be possible to add additional baggage to your booking if required.
The maximum weight limit per single bag was 32 kg for business class and 23 kg for Economy class.
Carry-on Baggage
Business Class: The free baggage allowance was two pieces, each weighing 8kg.
Economy Class: The free baggage allowance was one piece, with a maximum weight of 7kg.
For all passengers, Economy or Business, carry-on baggage had to fit comfortably in the overhead rack, or under the passenger’s seat. The dimensions (L+W+H) of each piece of baggage could not exceed 115 cm and/or 45 inches.
In addition to the free carry-on baggage allowance, passengers could also carry personal effects for use during the flight, as listed here:
- A small handbag
- One laptop without accessories and attachments, or one laptop bag
- A small camera and/or a pair of binoculars
- A reasonable amount of reading material
Check-in Information
Online Check-In
Online check-in was not currently available.
Airport Check-In
All check-in counters opened 2 hours before departure, and it was advised to arrive as early as possible. All passengers needed to ensure that they arrive at the airport with their confirmed bookings and travel documents.
Cabin Class
Economy Class
Every passenger could look forward to enjoying premium Chadian hospitality during their flight.
Economy Class Seating
Economy passengers could enjoy comfortable padded seats, with armrests and headrests and adjustable lighting.
Economy Class Facilities
All passengers, including Economy, could enjoy light snacks or hot meals, depending on the route, which were served with a wide selection of fine wines and alcoholic drinks. On international flights, Tchadia Airlines provided many complimentary amenities onboard, including socks, a slumber shade, a toothbrush and toothpaste.
Business Class
'Cloud Nine’ was the name of the airline’s business class, which was in a separate area of the cabin from Economy.
Business Class Seating
The name of the airline’s business class reflected its ambition to ensure customers felt comfortable and elated, which started with extra comfortable seating.
Business Class Facilities
Business Class amenities included a toothbrush, toothpaste, lip balm moisturizer (Van Gills 5 ml), socks, eye shade, ear plugs, shaving kit, shoe horn and a comb. The airline also provided exclusive in-inflight magazines and newspapers as part of its Cloud Nine package.
Meals and Drinks
Depending on the route, cabin class, and time of travel, all passengers would be served either a hot meal, hot or cold snack, or light refreshment. Passengers could also choose from a selection of wines, along with hot and soft drinks, to complement their meals. Additional complimentary drinks would be available throughout the flight.
Business passengers could enjoy exceptional meals, including a cheese board, a selection of pastries and a choice of port, brandy, liqueur, or wine (route depending). Economy: All meals, including cutlery, bread, crackers, cheese, and butter, would be pre-plated on trays for convenience.
Special Meals
Passengers with special dietary requirements could request the type of meal they required during the booking process and the airline would strive to ensure the special meal order was provided.
Entertainment
To pass the time, passengers could enjoy duty-free shopping onboard. Magazines were also available.
Wi-Fi
WiFi was not available onboard flights.
Special Assistance
Tchadia Airlines was always pleased to provide a convenient, comfortable, and reliable service for all passengers, including those requiring additional assistance. For anyone requiring special assistance, the airline asked to be informed at least 48 hours in advance of departure, and ideally before the booking to ensure a passenger's needs could be met. This could be done by contacting customer service.
Flying with a wheelchair
Passengers travelling with their own wheelchairs or assistive devices could carry the same in the passenger cabin, on request, subject to availability of space.
Flying with pets
Tchadia Airlines were happy to accept pets in the cabin on all jet (Q-400) aircraft. Pets would need to be in containers, and advance arrangements would be required. Details of the type of pet and size of the container would need to be outlined during the booking process, or by phoning customer service.
Destinations that Tchadia Airlines flew to
The airline served the four main cities in Chad, flying to neighbouring countries including Sudan, Nigeria, and the Central African Republic.
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